Refund policy

Returns, replacements and refunds

We want your Favourmade treats to arrive ready for your celebration. If something isn’t right with your order, email hello@favourmade.co.uk and we’ll help put it right.

Made especially for you

Every Favourmade order is personalised, so unfortunately we don’t accept change-of-mind returns or exchanges once the order is shipped.

Please check names, dates and personalisation details before placing your order. If you spot a mistake afterwards, contact us straight away so we can check what’s possible, for example to send you replacement stickers.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or different from what you ordered, please get in touch as soon as you notice.

Please include your order number, a description of the problem and clear photos showing the issue. This helps us understand what’s happened and arrange the right solution.

We’ll arrange a free replacement, including delivery. You don’t need to send faulty items back to us.

If you’re entitled to a refund or partial refund and would prefer this to a replacement, we’ll arrange it.

Refunds and partial refunds

We’ll issue any refund or partial refund due promptly to your original payment method, within 14 days of agreeing that you’re entitled to it.

Your rights and existing orders

Your legal rights as a customer remain unchanged.

Orders placed before this policy was updated remain covered by the policy in place when you ordered.